Coach for Service Performance

This course addresses the skills and knowledge to coach individuals for service performance. It involves identifying the coaching needs of individuals, and preparing and delivering a coaching plan. It also includes the use of coaching techniques to close service gaps and monitor the progress of individuals for improvements in service performance.

Date & Time

12 - 13 DEC 2019

9AM - 6PM 

Venue

TBA

Fees

$299.60 (before funding)

$75.60 (80% funding)

$47.60 (90% funding)

$33.60 (95% funding)

Learning Objectives

  1. Recognise the role of a coach in coaching for service performance

  2. Prepare coaching plan for individuals to address service performance issues

  3. Demonstrate the use of coaching techniques to address service performance issues

  4. Monitor progress of individual for improvements in service performance

Training & Assessment

The programme is highly interactive, incorporating mini-lectures, case studies, group discussions, demonstrations, role plays, individual reflections, written assignments and oral interviews.

 

Target Audience

This course is for supervisors, team leaders and managers from various service sectors.

Certificate

Upon successful completion, participant will receive a WSQ Statement of Attainment (SOA).

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LOCATION

80 Playfair Road 

Blk A, #03-04

Singapore 367998

Tel: (65) 6785 0776

 

Operating Hours:

8.30 AM - 5.30 PM, Monday to Friday

(By Appointment Only)