Performance Management

While HR professionals clearly understand the importance of optimal performance management, they often face significant internal obstacles. When someone mentions performance management or reviews at your organization, what is the typical response? Do employees and managers alike cringe? Do they avoid performance management related tasks?

The module aims to equip the participants with the knowledge and skills to carry out performance planning, conduct performance review and feedback and manage performance by providing coaching and counselling.

Target audience: HR Professionals, managers/executives with responsibilities in performance management.

Learning Objectives

Upon completion of this module, you will be able to:

Explain what is performance management and its importance to the organisation
Carry out performance planning at the individual level, establish linkage of the plan to the organisation/department goals and objectives
Conduct performance review and feedback
Manage performance by providing coaching and counselling

Outline

The key learning topics covered by this module include:

What is Performance?
What is Performance Management (PM)?
Why is it important?
How does PM contribute to K&S competitive advantage?
Performance Management Process & Cycle
Employees’ and Managers’ responsibilities
Typical complaints about PM
Performance Planning
Cascading and aligning goals, objectives and targets
Linking individual targets to department’s goal
Standards of Performance
Effective Performance Feedback
Handling reactions to negative feedback
Understanding emotional reaction to negative feedback
Performance Review and Interview
Performance Problem Analysis
Identify performance solutions
Correcting performance problems
Performance coaching steps
Performance Counselling cycle and stages