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Leading and Managing High-Performance Teams
This module will offer participants the tools, techniques and framework to develop and sustain a high performing team in order to achieve enhanced performance at the workplace.
Establishing a high-performing team unleashes the immense potential within your organisation, and creates a workplace that is highly motivated, engaged, and productive for its leaders, employees, and key stakeholders to succeed and grow.
Target audience: Team leaders of a new or existing team
Learning Objectives
Upon completion of this module, you will be able to:
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Define and state why teams matter to any organization
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Identify the characteristics of a high performing team
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Identify the stages of development of a high performing team
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Practice communication and listening skills within a team
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Work as a team to address problems and challenges
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Benchmark your current team using the Team Effectiveness Inventory
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Apply the team learning cycle as a process of team development
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Identify the characteristics of a dysfunctional team and ways to address the issue of a dysfunctional team
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Apply a conflict management framework and its related conflict management styles to address conflicts in a team
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Identify and commit to an action plan to develop and sustain your team as a high performing team at the workplace.
Outline
The key learning topics covered by this module include:
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Why teams matter?
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What are the characteristics of a high performing team?
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How does one develop and sustain a high performing team?
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Communication and listening skills
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The team effectiveness inventory
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The team learning cycle
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Dysfunction teams and how to overcome them
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Conflict management in teams
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Conflict management case studies
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Action plan