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Leading and Managing High-Performance Teams

This module will offer participants the tools, techniques and framework to develop and sustain a high performing team in order to achieve enhanced performance at the workplace. 


Establishing a high-performing team unleashes the immense potential within your organisation, and creates a workplace that is highly motivated, engaged, and productive for its leaders, employees, and key stakeholders to succeed and grow.


Target audience: Team leaders of a new or existing team

Learning Objectives

Upon completion of this module, you will be able to:

  • Define and state why teams matter to any organization

  • Identify the characteristics of a high performing team

  • Identify the stages of development of a high performing team

  • Practice communication and listening skills within a team

  • Work as a team to address problems and challenges

  • Benchmark your current team using the Team Effectiveness Inventory

  • Apply the team learning cycle as a process of team development

  • Identify the characteristics of a dysfunctional team and ways to address the issue of a dysfunctional team

  • Apply a conflict management framework and its related conflict management styles to address conflicts in a team

  • Identify and commit to an action plan to develop and sustain your team as a high performing team at the workplace.


The key learning topics covered by this module include:

  • Why teams matter?

  • What are the characteristics of a high performing team?

  • How does one develop and sustain a high performing team?

  • Communication and listening skills

  • The team effectiveness inventory

  • The team learning cycle

  • Dysfunction teams and how to overcome them

  • Conflict management in teams

  • Conflict management case studies

  • Action plan

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