Facilitation of Learning
L&D professionals as well as executives/ managers in an organisation often play the role of facilitator in group interactions and learning sessions. Facilitation is a powerful tool because the facilitation process promotes productive and efficient communication, resulting in higher levels of engagement and satisfaction, which yields a better bottom line.
This module is designed to help participants to effectively facilitate training programmes to optimize learning.
Target audience: L&D professionals, executives/ managers, trainers who would like to effectively facilitate training programmes to optimize learning
Date & Time
GST Not application
Upon completion of this module, you will be able to:
Gain a strong foundation in adult learning principles.
Effectively use of facilitation skills to lead learning sessions.
Facilitate group interactions and communications in learning sessions.
Know and effectively utilize the various learning facilitation tools and techniques
Learn to foster learner engagement and enthusiasm, address and manage learners’ behaviours to lead to impactful learning sessions.
The key learning topics covered by this module include:
Adult Learning Principles
Stages of Group Development
Key Principles of Facilitation of Learning
The Learning Cycle and Learning Styles
Roles and Responsibilities of Learning Facilitator
Core Competencies of Learning Facilitator
Planning, Preparing and Designing the Learning Session
Delivery of Facilitated Learning
Managing Difficult Situation and Conflict
Learning Facilitation Tools and Techniques
About the Facilitator: Mr Jimmy Chew
Jimmy Chew, BBA (RMIT), MBA (Bradford), Certified Coach and Behavioural Consultant (IML, USA), Big Five Certified (RCI, S’pore) Prof. Certification in Change Management (NTL-STADA), ASTD certified trainer for ‘Facilitating Organisational Change’ certificate programme, ACTA certified.
Jimmy Chew has been a training consultant since 1990, and has worked with clients in the healthcare, telecommunication and aerospace industries across the SEA and Asia Pacific regions.
In last corporate position, he was the Director of Training, heading the Training and Development of Singapore Telecommunications Ltd. He was responsible for the operations of the Singapore Telecommunication Academy, which provided training and development for the 12,700 employees. He conducted training needs analysis, designed and developed training programmes. He provided internal consultancy and coaching services to all the line managers in OD and performance management. He led one of the major organisation change initiative, heading a team of 35 staff in driving the organisation capability building and cultural change for the whole organisation. Part of his job was providing external training and consultancy services. He has also done customisation of training packages to meet the specific needs of other telecommunications organisations and ministries in SEA, Asia Pacific, Asian and African countries. In this capacity, he spearheaded the development of competency standards for SingTel’s 500 strong call center agents.
Prior to that, he was Head of the Air Engineering Training Institute responsible for the development of all the Republic of Singapore Air force’s (RSAF) aircraft engineers and technicians. In this capacity, he established the competency standards and assessment center of RSAF technical training for the various vocationalists.
He sat in several training advisory boards including the Singapore Polytechnic’s Mechanical & Manufacturing Engineering Advisory Committee, National Productivity Board Training Committee and STADA & NTL Institute’s Asia Pacific Conference & Exhibition on Change Management Advisory Board.
He has also undertaken several major overseas consultancy projects such as the Upgrading of the Myanmar Telecom Center under the ITU & UNDP sponsorship and the restructuring of P.T. Telkommunikasi Training Institute’s move to Learning Account system.