WSQ: Service Coaching (Course Code: CRS-Q-0039928-RET)

This course addresses the skills and knowledge to coach individuals for service performance. It involves identifying the coaching needs of individuals, and preparing and delivering a coaching plan. It also includes the use of coaching techniques to close service gaps and monitor the progress of individuals for improvements in service performance.

Learning Objectives

1. Recognise the role of a coach in coaching for service performance
2. Prepare coaching plan for individuals to address service performance issues
3. Demonstrate the use of coaching techniques to address service performance issues
4. Monitor progress of individual for improvements in service performance.

Training & Assessment

The programme is highly interactive, incorporating mini-lectures, case studies, group discussions, demonstrations, role plays, individual reflections, written assignments and oral interviews.

Target Audience

This course is for supervisors, team leaders and managers from various service sectors.

Certificate

Upon successful completion, participant will receive a WSQ Statement of Attainment (SOA).