This course addresses the skills and knowledge to coach individuals for service performance. It involves identifying the coaching needs of individuals, and preparing and delivering a coaching plan. It also includes the use of coaching techniques to close service gaps and monitor the progress of individuals for improvements in service performance.
Recognise the role of a coach in coaching for service performance
Prepare coaching plan for individuals to address service performance issues
Demonstrate the use of coaching techniques to address service performance issues
Monitor progress of individual for improvements in service performance
Training & Assessment
The programme is highly interactive, incorporating mini-lectures, case studies, group discussions, demonstrations, role plays, individual reflections, written assignments and oral interviews.
This course is for supervisors, team leaders and managers from various service sectors.
Upon successful completion, participant will receive a WSQ Statement of Attainment (SOA).