Sales for Non-Salespeople

Maximise customer loyalty and uncover sales opportunities through your support team.
 Eligible for SkillsFuture Credit 

All employees facing customers shape the experience and impression your customers have of your organisation. This workshop is designed to provide your people with the knowledge, skills and behaviours they need to make a positive impact on sales and to understand the vital role they play in the customer’s experience.

 

Businesses don’t buy products or services or even people - they buy results.  So today’s business can only succeed by selling solutions which address their customers’ priorities.  Starting by clearly identifying priority needs, this course shows your people how to present their offer in terms of its contribution to business goals.

Date & Time

Contact us for Schedule

2 days, 9AM - 5PM

Venue

TBC

Fee*

S$481.50 / pax (member)

S$535.00 / pax (non-member)

7% GST Included

*Notification of withdrawal must be informed with 10 days of notice, otherwise the full course fee will be charged. Replacement of participants will be allowed.

Course Objectives

You will leave the course able to:

  • Identify your customers’ true needs and priorities through consultative selling

  • Design and present your solution in a very clear and motivational way and win against tough competition

  • Successfully manage relationships with different types of people and respond to their concerns and objections

  • Basic skills to negotiate favourable terms and conditions with procurement

  • Achieve ‘trusted adviser’ status in the eyes of your customers

Target Audience

Everyone involved in business (from front desk staff to the back room teams” will benefit from this programme whether selling commodity products/services or capital investment items.  The training addresses head-on the challenges that today’s business face in increasing their share of highly competitive markets. It will help your people who are not already skilled in sales and show them how to develop their ability to sell in the way your customers want to buy.

Certificates/Awards

Earn a certificate to include into your resume and share your achievement with your peers!

 

A Certificate of Completion will be awarded by TACK International and STADA for participants who completes the 'Sales for Non-Salespeople' Course'.

The TACK Difference

  • Accredited Centre for The Institute of Sales & Marketing Management

  • Winner of the Sales Trainer of the Year at the British Excellence in Sales and Marketing awards

  • The only training company to have won two National Training Awards for sales training

  • First training company to achieve ISO 9001 Quality Assurance, continuously maintained since 1992

  • First training company to achieve Investors in People accreditation, maintained continuously since 1991

  • Leadership & management programmes endorsed by The Institute of Leadership and Management

  • To help you accomplish your global development plans, we have offices in 54 global locations, covering 60 countries, with the capability to design and deliver learning in 35 languages

Delegates Testimonials

“Before attending the course, I think “selling” is a Salesperson job and not my duties to talk to customer or make them happy. After attending the course, I am now aware that everyone in the company must be a “salesperson" "

"Excellent.  Thoroughly enjoyed this course.  Highly relevant to my current job and surely useful in the future.  Many thanks.”

“Great training and trainer.”

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LOCATION

80 Playfair Road 

Blk A, #03-04

Singapore 367998

Tel: (65) 6785 0776

 

Operating Hours:

8.30 AM - 5.30 PM, Monday to Friday

(By Appointment Only)