• Learners will explain the importance of mental health in the workplace and describe the role and responsibilities of a PFA provider, including how to contribute to a supportive workplace environment.

• Learners will describe the principles of PFA and demonstrate how to apply them in response to workplace crises, developing their ability to offer calm and structured emotional support.

• Learners will apply PFA techniques to support individuals experiencing anxiety, grief, or trauma, by recognising signs of distress and responding appropriately using evidence-informed approaches.