About the Course

Supervisors are often required to oversee process improvements, make decisions, and take responsibility for them. Team members get together to work on important problems and generate solutions. They generate and evaluate the pros and cons of these solutions before deciding on what actions they should take.

Learning Objectives

This course is developed to acquire supervisory skills and knowledge in supervising and implementing work improvement processes in the workplace. It is a systematic approach that workers can use to make incremental and breakthrough improvements in processes that produce products and services for customers.

Course Coverage

• Form work teams

• Lead workplace team activities

• Maintain team performance

Target Audience

This course is suitable for supervisory/managerial staff.