About the Course

Negotiation is a skill that we all need to develop and hone. It is a skill that we all use on a daily basis. We negotiate with our spouses, children, parents, and friends. We negotiate when we rent an apartment or car, buy groceries or clothes, and even when we negotiate our salary at work. The more you practice the better you will get at it and the more likely you will be able to reach your goals in any negotiation situation.

Learning Objectives

� Identify your personal negotiation style

� Understand common mistakes made when negotiating

� Learn how to deal with different types of negotiations

� Use negotiation tactics and strategies

� Use negotiation as a conflict management tool

� Read non-verbal behaviours when negotiating

� Understand cross-cultural differences when negotiating

Course Coverage

• Getting What You Want

• The fundamentals of negotiation

• Overcoming personal negotiation roadblocks

• Negotiation Stance Inventory

• Why negotiate? Issues vs. objectives

• The four sins of negotiation

• Understanding needs and perspectives

• Negotiating Environment

• Predict typical negotiating opportunities

• Assessing the other party

• Understand negotiation styles

• Negotiation Strategies

  • Negotiation for a win-win

  • Strategies for a win-win outcome

  • Understanding cross-cultural differences when negotiating

  • Using non-verbal communication strategies

Target Audience

This course is designed for leaders, managers, professionals, who want to achieve greater job efficiency without compromising on their existing positions.