About the Course

If you want to be successful, you need to learn how to communicate effectively in the workplace. Good communication skills are one of the most important and sought-after leadership qualities, making it that much more important to work on.

Learning Objectives

On completion of this unit, the learner will be able to use effective communication techniques to interpret, clarify, analyse and respond to information received, and taking into consideration social and cultural differences.

Course Coverage

• Types of information to be received, clarified and responded to and their features

• Different modes of communication and communication tools and their characteristics

• Principles of effective communication and interpersonal techniques

• Internal and external barriers to effective communication

• Social and cultural differences that impact communication

• Strategies for communicating in a courteous and respectful manner that considers social and cultural differences

• Common types of conflict at the workplace

• Definition of conflict

• Types of conflict resolution strategies to achieve positive outcomes

Target Audience

Operational staff who are directly performing a job function under a predictable work context. He/She performs under clearly specified boundaries and close supervision