A Chat with Carine Rolland

Insights on Leadership by Director of Talent Management APAC of Adecco Group

We had the privilege of learning about effective leadership and how Adecco groom their future leaders from Ms Carine Rolland, the Director of Talent Management Asia Pacific at Adecco Group.


Find out from her how important is leadership and it takes for organizations to strive in the increasingly competitive Asia Pacific region.

STADA : What is an effective leader?


Carine :

  • An effective leader has to be visionary, shares their vision about the future and is able to build the right organisation to respond to tomorrow’s challenges. A leader makes sure people not only see the vision but live and breathe it.

  • An effective leader makes decisions and has the courage to make sometimes unpopular ones. A leader makes things happen and is able to translate the strategy into action.

  • An effective leader engages their talents and build the next generation. A leader identifies what skills are required, draw talent to their organization, communicate extensively, and ensure that employees turn in their best efforts.


STADA : How does Adecco view the importance of leadership?


Carine : In our business, retention and success go hand in hand. Retention end employee engagement starts with leadership. People do not work for a company, they work for a manager, they work for a leader, for someone who will inspire and impact them. That's why it's important that we constantly question ourselves, that we constantly work on our leadership skills, that we constantly try to improve. Leader inspires their teams by being a role model and standing up for their values. Leadership is not about command and control, it’s a cool head, warm heart and working hands. At Adecco, these leadership principles are clearly communicated and our management is constantly evaluated on these:

  • Ability to analyse complex or ambiguous situations and to quickly establish priorities, solve problems and make decisions while keeping calm and communicating clearly.

  • Willing to go the ‘extra mile’ for colleagues and clients, is proactive and action oriented, with a solid understanding of the business and committed to it’s long-term success.

  • Openly communicates and role models support, development and appreciation of others, showing empathy and understanding of the wants and needs of others.


STADA : What is the emerging needs for leadership in Asia Pacific region?


Carine : Asia has emerged as the new center of global economic growth in the last two decades, driven by its rising consumption and increased innovativeness. Now the demands of Asian consumers, with unique and increasingly sophisticated needs, are changing the way companies create, design and market products.


Asia’s growth will require leaders with new capabilities, strengths and management styles. Organisations across Asia previously focused on hiring candidates to fit current job requirements. Nowadays, they need to focus on hiring candidates for future leadership needs instead, assessing leadership style, developing self-awareness and emotional competence and using structured challenges and “stretch” assignments to get those candidates ready to be leaders.


Building a leadership pipeline is critical for organisations and focusing on leadership development is not only a matter of management succession planning, Today, organizations need effective leaders at each level if they want to grow and be successful n a more and more competitive and complex environment.


STADA : Which traits are critical for strong leadership?


Carine :

1. Vision - Great leaders are able to see a future and can articulate, in crystal clear language, a strategic plan to get everyone there.

2. Emotional Intelligence and empathy - Strong leaders are aware of their own emotional strengths and challenges. They know how to read and understand the emotions of others and put that knowledge to work. This skill directly impacts the ability to build an environment based on trust, which allows people to flourish and to achieve their full potential.

3. Communication - Strong leaders are able to clearly and succinctly describe what they want. Effective communication is an essential component of strong leadership. Great communicators are skilled at reading a person or a group by sensing the moods, dynamics, attitudes, values and concerns of those being communicated with.

4. Intuition - Some difficult decisions will be made on gut feeling. Strong leaders learn to trust their selves and as consequence their team will trust them

5. Accountability - Great leaders take full accountability when their team fails regardless of where mistakes were made or whose performance was substandard.

6. Empowerment - Great leaders put their people first, translate their vision and empower them to achieve it by providing the knowledge, skills, and the opportunity to perform. Involving others and encouraging them to take ownership instils a sense of pride that can unleash performance and productivity

7. Gratitude - Great leaders demonstrate appreciation loudly and often to those who give of themselves to support the group's success.

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