Change Management Certificate

Become a facilitator of change in your organization.

Facilitating change is more critical now than ever as organizations are affected by economic conditions and are driven to improve efficiency, productivity, and service quality. This program establishes a comprehensive change model that can be immediately applied to your current situations through application exercises, case studies, and interactive program modules.

This course is eligible for UTAP Funding (For the Period: 8 July 2017 - 31 March 2018).

Date & Time





S$1,500.00 (member)

S$1,700.00 (non-member)

GST Not Applicable

Program Overview

Facilitating change is more critical now than ever as organizations are affected by economic conditions and are driven to improve efficiency, productivity, and service quality. This program establishes a comprehensive change model that can be immediately applied to your current situations through application exercises, case studies, and interactive program modules.


Designed by industry expert Elaine Biech of ebb associates, the Change Management Certificate Program contains application exercises, case studies, templates, and interactive program modules. You will learn a comprehensive, six-step change model that can be applied to your current situation.


By the end of the program, you will be able to:

  • Implement a change process using the six step CHANGE model.

  • Apply tools and techniques to support a change intervention.

  • Describe and model the role of a facilitator of change.

  • Assist clients to assess, design, and implement a change intervention.

  • Establish sponsorship, ownership, and involvement in change efforts.

  • Evaluate change results.

Learning Objectives

After the workshop, you will be able to:

  • Conduct diagnostic assessments and other forms of data gathering to define the change efforts needed.

  • Analyze data to provide feedback to help clients clarify outcomes, establish expectations, and identify realistic boundaries.

  • Understand change management theories, such as systems thinking and open systems theory, chaos and complexity theory, appreciative inquiry, action research, communication theory, and motivation theory.

  • Select an appropriate change model and design a strategic plan for change that minimizes the impact on people and maximizes buy-in.

  • Create implementation designs that involve and inspire formal and informal leaders.

  • Develop communication plans that raise awareness, build commitment, and ensure understanding.

  • Manage consequences that may occur, such as conflict, resistance, negativity, and complacency.


Topic 1 - Introduction

  • Welcome 

  • Icebreaker: Signposts of Change 

  • Learning Objectives and Overview of Agenda 

  • Ground Rules and Administrative Needs 

  • Change Management Skills Assessment 

  • A History of Change Models 

  • Overview of ATD’s CHANGE Model 


Topic 2 - Challenge the Current State

  • Hit or Myth? 

  • Data Collection 

  • Data Analysis 

  • Data Analysis Example 

  • Create a Strategic Imperative 

  • Why a Strategic Imperative? 

  • Change Management Roles 

  • Assessing Organizational Readiness 

  • Organizational Change Readiness Audit 

  • Change Readiness Checklist 

  • Successful Change Management: Two Considerations 


Topic 3 - Harmonize and Align Leadership

  • A Change Leader’s VIEW for Success 

  • A Successful Change Leader’s Day 

  • Barriers that Prevent Change: Strategies for Leaders 

  • Creating a Vision 

  • Creative Vision Creation

  • Sharing a Compelling Vision 

  • Selecting and Building a Change Implementation Team 

  • Sample Agenda for Your First Meeting 

  • Sample Team Charter: Human Capital Strategy Implementation 

  • Developing an Aligned Team 

  • Designing Communication Plans 

  • Communication Plan Template 


Topic 4 - Activate Commitment

  • Theories, Strategies and Models: The Underpinning of Change 

  • Design the Implementation: Reports 

  • Action Plan Example 

  • Design the Implementation: Other Tasks 

  • Build a Critical Mass 

  • Spiral of Change 

  • Understanding Reactions to Change 

  • Resisting Change 

  • Navigate Doubts: A Tool to Address Resistance 

  • Force Field Analysis Practice 

  • Overcoming Resistance to Change: Get Them on the Bus 


Topic 5 - Nurture and Formalize a Design

  • Manage the Transitions: Systems and Solutions to Support Success 

  • Selecting Metrics 

  • Managing Risk: Conduct a Risk Assessment 

  • Conduct a Risk Assessment: The Risk Level Chart 

  • Conduct a Risk Assessment: Option Development 

  • Implementation Tools


Topic 6 - Guide Implementation

  • What’s My Job? 

  • Encourage Action 

  • Building Momentum 

  • Motivational Factors 


Topic 7 - Evaluate and Institutionalize the Change

  • Evaluating the Impact 

  • Evaluating the Change Process: A Checklist 

  • Customize Evaluation for Your Organization 

  • Institutionalize the Change 


Topic 8 - Closure and Resources

  • Summarizing the ATD CHANGE Model 

  • The ATD CHANGE Model 

  • Rules to Navigate Change 

  • Oh the Places You’ll Go! 6 

  • Remember to: Pack the 10 Basics as You Take Your Change Journey


The ATD 2004 Competency Study: Mapping the Future identified facilitating organizational change as a critical area of expertise for the workplace learning and performance professional. The content of this program is based on the ATD Competency Model.

About the Facilitator - Mr Jimmy Chew

Jimmy Chew, BBA (RMIT), MBA (Bradford), Certified Coach and Behavioural Consultant (IML, USA), Big Five Certified (RCI, S’pore) Prof. Certification in Change Management (NTL-STADA), ASTD certified trainer for ‘Facilitating Organisational Change’ certificate programme, ACTA certified.


Jimmy Chew has been a training consultant since 1990, and has worked with clients in the healthcare, telecommunication and aerospace industries across the SEA and Asia Pacific regions.


In last corporate position, he was the Director of Training, heading the Training and Development of Singapore Telecommunications Ltd. He was responsible for the operations of the Singapore Telecommunication Academy, which provided training and development for the 12,700 employees. He conducted training needs analysis, designed and developed training programmes. He provided internal consultancy and coaching services to all the line managers in OD and performance management. He led one of the major organisation change initiative, heading a team of 35 staff in driving the organisation capability building and cultural change for the whole organisation. Part of his job was providing external training and consultancy services. He has also done customisation of training packages to meet the specific needs of other telecommunications organisations and ministries in SEA, Asia Pacific, Asian and African countries. In this capacity, he spearheaded the development of competency standards for SingTel’s 500 strong call center agents.


Prior to that, he was Head of the Air Engineering Training Institute responsible for the development of all the Republic of Singapore Air force’s (RSAF) aircraft engineers and technicians. In this capacity, he established the competency standards and assessment center of RSAF technical training for the various vocationalists.


He sat in several training advisory boards including the Singapore Polytechnic’s Mechanical & Manufacturing Engineering Advisory Committee, National Productivity Board Training Committee and STADA & NTL Institute’s Asia Pacific Conference & Exhibition on Change Management Advisory Board.


He has also undertaken several major overseas consultancy projects such as the Upgrading of the Myanmar Telecom Center under the ITU & UNDP sponsorship and the restructuring of P.T. Telkommunikasi Training Institute’s move to Learning Account system.

Who Should Attend?

This program is designed for learning professionals who are currently responsible for managing change efforts or those who want to be ready for this challenge in their current or future positions.


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8.30 AM - 5.30 PM, Monday to Friday

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